RESTORATION SERVICES
Cleanup after water enters your home.
Removal, cleanup and material assessment after water enters a home. Outdoor floodwater, drain backups and fixture overflows require different precautions and recovery plans.
Reentry depends on the condition of the building.
Electricity, structural damage and contamination can make a flooded room unsafe. Follow local emergency instructions and qualified advice before entering; belongings and photographs can wait.
The water source determines cleanup precautions.
Outdoor water, a drain backup and an indoor fixture overflow should not be treated as the same event. An uncertain source stays uncertain until assessed; clear-looking water is not proof of safety.
Materials and contents need separate decisions.
Building finishes, furniture and stored items may require different cleaning, drying or removal decisions. The work scope should explain those decisions and preserve the documentation needed before disposal.
Keep the cause of damage clear in the record.
Photographs, an inventory, the source investigation and repair estimates support the incident record. Insurance treatment depends on the cause and policy; a restoration scope does not establish coverage.
Questions about flood cleanup.
Is all water damage treated as a flood-insurance claim?
No. Ask your insurer how it classifies the cause and which policy provisions apply. Do not assume that a restoration estimate establishes coverage.
Can I start cleaning while waiting for an assessment?
Stay clear of unsafe or potentially contaminated areas. Follow official safety guidance and ask the qualified assessor what can be done safely for the conditions at your property.
Prepare your damage record.
Use a room-by-room checklist before the assessment.
Open the damage checklistOfficial cleanup and safety guidance.
EPA’s flooded-home guidance explains reentry and cleanup considerations. Follow the appropriate emergency and professional advice for your property.
Read EPA flooded-home guidancePrepare for a restoration assessment.
Have your address, affected rooms and water-source details ready.